27 Haven Lane, Ealing, W5 2HZ

Tel: 0208 997 1555

Email: info@w5physio.co.uk

Keeping us all safe – clinic COVID-19 rules

May 28, 2020 by

We’re thrilled to be open again from this Monday (1st June). But to keep you and our staff safe, please remember there are a few rules that we need everyone to adhere to… 

1. Firstly, please book only via phone or email. DO NOT use the online booking system. This is so that we can manage bookings and ensure we have a minimal number of people in clinic at one time and that patients’ arrival and leaving times are staggered. 

2. We’re ONLY accepting card payments which will be taken over the phone.

3. All patients will be required to sign a COVID-19 Consent to Treatment form prior to their session.

4. All patients will be asked to wear a face covering when entering the clinic and to use the hand sanitiser provided on entering and leaving. 

5. Clients will be unable to wait in reception before their appointment time. Please therefore only arrive at the clinic at the time of your appointment, when you will be taken straight through to your treatment room.

6. Unfortunately our toilet facilities will not be available to visitors for the time being.

7. Previously, we have sometimes been able to provide shorts and other clothing for our clients – this will not be possible for now, so please wear/bring appropriate clothing for your appointment. 

8. Online consultations will still be available for our most vulnerable patients. 

Thank you in advance for helping us to run the clinic in accordance to government guidance. We really look forward to seeing you soon. 

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